About / Shop Operation / Shipping & Return Policy
M/W/TH/F/SAT 11-6 / Sunday 12-4
We're a small locally owned shop in Northampton, Massachusetts.
Shopping on our website and selecting "Store Pickup" is easy. No need to make an appointment to pickup your bag between 11-5:45 any day (except Tuesday and Sunday. We recommend calling ahead on Holidays to check)
Online Orders cancelled right after placing them are subject to a 10% cancellation fee to cover the costs of processing fees (which are charged to us regardless)
Shipping & Return Policy: We ship USPS Priority Mail (and once in a blue moon UPS). We are not responsible for delivery delays once in the hands of the carrier. Sale items are final sale. All other items can be returned for store credit as long as the return process is initiated by you within 3 days of receiving, by writing or calling the store to inform us, and having the return package put in the mail at that time. Must be unworn with original tags attached. Our packages usually are handed to the carrier the day after an order is placed. Please be aware that orders placed on Monday afternoon don't go out the door until Wednesday as we are closed on Tuesdays. During Holiday season we may once in a while be backed up by 1 day only!
NOTE to international customers: We do not ship internationally. If you use a mail forwarding facility in the states you MUST check out using PayPal or else we will reject the order. Due to high fraud rates coming in we reserve the right to cancel and refund any order we deem suspicious.
Just give a call or write with any questions! (Item’s ordered on days we are closed will experience a slight delay in getting out the door)